Terms and Conditions.

General Terms and Conditions for SparkLab34 Services

Last updated: August 31, 2024

1. Introduction

These General Terms and Conditions ("Terms") govern the provision of services ("Services") offered by SparkLab34 AB ("we," "us," or "our") to clients ("Client," "you," or "your"). By engaging our Services, you agree to be bound by these Terms.

2. Booking and Confirmation

2.1 Reservation and Confirmation

  • A Service engagement is confirmed upon receipt of a signed agreement or confirmation from the Client. The confirmation should include:

    • Company Name

    • Invoice Address

    • Invoice Email Address

    • VAT Registration Number (if applicable)

    • Responsible Contact Person

    • Names and Email Addresses of Participants (if relevant)

  • The agreement will detail the specifics of the Services, including date, time, location, number of participants (if applicable), and the agreed-upon scope.

2.2 Preparation Instructions

  • Upon confirmation, we will provide any necessary preparation instructions relevant to the Services engaged.

  • The Client is responsible for ensuring that any required preparations are completed and that all necessary information is provided to us within the specified timelines to facilitate a successful delivery of the Services.

3. Fees and Payment

3.1 Agreed Fee

  • The fee for the Services will be agreed upon in writing prior to the commencement of the Services.

  • The agreed fee covers:

    • Professional Services: The delivery of the Services by our qualified professionals.

    • Preparation: Time spent preparing for the delivery of the Services.

    • Materials: Any materials provided during the course of the Services.

    • Travel: Travel within a specified distance from Stockholm, as agreed upon.

3.2 Additional Costs

  • Assessment Fees:

    • If applicable, fees for assessments such as the Gallup CliftonStrengths 34 Report will be communicated and agreed upon in advance.

  • Travel and Accommodation:

    • For Services requiring travel beyond the agreed-upon distance from Stockholm, additional travel expenses and potential accommodation costs may apply. These costs will be discussed and agreed upon prior to booking.

  • Venue Costs:

    • The cost for external venues is not included in the agreed fee unless otherwise specified. The Client is responsible for arranging and covering these costs if required.

3.3 Invoicing

  • An invoice will be issued according to the schedule outlined in the Service agreement.

3.4 Payment Terms

  • Payment is due within twenty (20) days from the date of the invoice, unless otherwise agreed in writing.

4. Cancellation and Rescheduling

4.1 Cancellation by Client

  • Cancellations must be made in writing.

  • If cancellation occurs:

    • More than 14 days before the scheduled Service date: No cancellation fee applies.

    • 14 days or less before the scheduled Service date: A cancellation fee of 50% of the agreed fee applies.

4.2 Cancellation by SparkLab34

  • In the unlikely event that we need to cancel the Services, we will offer an alternative date or a full refund of any fees paid.

4.3 Rescheduling

  • Rescheduling requests must be made in writing and are subject to our availability. We will make every effort to accommodate changes.

5. Client Responsibilities

5.1 Preparation Completion

  • Ensure that all necessary preparations are completed prior to the commencement of the Services.

  • Participants (if applicable) are required to:

    • Complete Assessments: Any assessments or pre-work as instructed.

    • Provide Information: Submit any required information or documentation within the specified timelines.

    • Bring Necessary Materials: Bring any materials as instructed to the Service engagement.

5.2 Timely Submission

  • Return all preparation materials and required information at least two (2) business days before the Service date to allow adequate time for us to prepare.

5.3 Accurate Information

  • Provide accurate participant numbers and any specific requirements in advance.

5.4 Venue Arrangement

  • Arrange a suitable venue if the Services are not held at a SparkLab34 facility. The cost for external venues is not included in the agreed fee unless otherwise specified.

6. Confidentiality

  • Both parties agree to keep all confidential information disclosed during the provision of the Services strictly confidential.

7. Liability

  • SparkLab34 is not liable for any indirect, incidental, or consequential damages arising out of or related to the Services.

  • Our total liability shall not exceed the amount paid by the Client for the Services.

8. Data Protection (GDPR Compliance)

  • We comply with the General Data Protection Regulation (GDPR).

  • Personal data collected (e.g., names, emails, assessment results) will be used solely for providing the Services.

  • Data will be stored securely on Microsoft OneDrive servers and retained only as long as necessary.

  • For more details, please refer to our Privacy and Data Policy.

9. Governing Law

  • These Terms are governed by the laws of Sweden.

  • Any disputes shall be subject to the exclusive jurisdiction of the Swedish courts.

10. Amendments

  • We reserve the right to amend these Terms and Conditions.

  • Any changes will be communicated in writing and will not affect existing agreements unless agreed upon.

11. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us:

Email for Inquiries: hello@sparklab34.com

Address:

SparkLab34 AB
Nyängsvägen 50
167 54 Bromma, Stockholm
Sweden

By engaging our Services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

Note: Specific Terms and Conditions for workshops and other tailored services will be provided separately and may include additional details relevant to those services.